Terms of Service
1. This agreement
These terms govern your purchase and use of coaching services from Matt Goes ("I", "me", "my"). By booking a call or buying a program, you agree to them. If you don't agree, don't buy.
You must be at least 18 years old.
2. What you're buying
The Strategy Call is a single one-on-one video call, offered free of charge, plus a written recap sent the same day.
The Coaching Program is a six-week one-on-one business and mindset advisory. It includes a 60-minute onboarding call, weekly 30-minute calls over the six weeks, and a final call of 30 to 60 minutes, together with ongoing asynchronous support by WhatsApp during the program, to which I respond within one business day.
These are coaching and consulting services. What I provide is conversation, questions, structure, and accountability. The work itself is yours.
3. What this is not
This is not therapy, counseling, or mental health treatment. I am not a licensed therapist, psychologist, psychiatrist, physician, dietitian, attorney, or financial advisor, and nothing I say is medical, psychological, legal, or financial advice.
Coaching is not a substitute for professional treatment. If you are in crisis, having thoughts of harming yourself, or dealing with a condition that needs clinical care, please contact a licensed professional or emergency services. In the United States you can call or text 988 to reach the Suicide and Crisis Lifeline.
I may decline to work with you, or end our work, if I believe what you need is clinical care rather than coaching.
Do not stop, start, or change any medication or medical treatment based on anything discussed in our work together.
4. No guarantee of results
I do not promise or guarantee any particular outcome. What you get out of this depends on what you do, and I have no control over that.
I make no representations about income, earnings, business results, weight, health, or relationships. I am not selling a business opportunity, an investment, or a method of making money. Any examples I share are individual experiences and are not typical results, promises, or predictions of what will happen for you.
5. Payment
The Strategy Call is free. For the Coaching Program, all prices are in US dollars and payment is due in full at the time of purchase, by card or by an available buy-now-pay-later provider. Payments are processed by Stripe and, where you choose it, by the buy-now-pay-later provider you select. Your agreement with that provider is between you and them.
I do not offer self-financed payment plans or invoicing.
6. Scheduling, cancellation, and refunds
The Strategy Call. The call is free. You may reschedule using the link in your confirmation email. If you can no longer make it, please reschedule or let me know in advance rather than not showing up.
The Coaching Program. This program is non-refundable. Once purchased, the fee is not returnable in whole or in part, including if you stop attending, stop responding, or decide partway through that you no longer want to continue. You are paying for a reserved block of my time and attention over six weeks, which I cannot resell once it is committed to you.
If you miss a weekly call without notice, that session is forfeited. I'll make reasonable efforts to reschedule a session when you give me notice in advance.
If I am unable to continue the program for reasons on my side, I will refund the portion of the program not delivered.
7. Your responsibilities
- Show up to your calls on time, or give notice
- Tell me the truth about your situation. I can only work with what you give me.
- Make your own decisions. You remain fully responsible for your choices and their consequences.
- Tell me if anything in your health or circumstances means you should be working with a licensed professional instead
8. Messaging support
During the Coaching Program, you have asynchronous support by WhatsApp, and I respond within one business day. This is not an emergency or crisis service and I am not available around the clock. If you need urgent help, contact a licensed professional or emergency services.
9. Confidentiality
What you tell me stays between us. I will not share identifying details of our work with anyone, and I handle your information as described in my Privacy Policy.
Coaching does not carry legal privilege the way conversations with an attorney or licensed therapist do. I may disclose information if required by law or if I reasonably believe someone is at risk of serious harm.
If I ever want to share your results publicly as a case study or testimonial, I will ask you first and you are free to say no.
10. Recording
Calls are recorded. I record and may transcribe our calls so that I have an accurate record of what we discussed and agreed. By booking a call and joining it, you consent to it being recorded.
Recordings and transcripts are kept privately. They are never published, posted, or shared with anyone. If I ever wanted to use any part of a call publicly, I would ask you for your written permission first, and you are free to say no. You can ask me to stop recording, or to delete a recording, at any time, and I will.
You may not record our calls without telling me first and getting my agreement.
11. Intellectual property
Any materials, worksheets, trackers, frameworks, or written content I give you are mine, and are licensed to you for your own personal use. Don't resell, republish, or distribute them.
12. Limitation of liability
To the fullest extent permitted by law, my total liability to you for any claim arising out of these terms or our work together is limited to the amount you actually paid me.
I am not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost opportunities, or lost income, even if I was told such damages were possible.
Nothing in these terms limits any liability that cannot be limited under applicable law.
13. Indemnification
You agree to indemnify and hold me harmless from any claim arising out of your own actions and decisions, including anything you do or don't do during or after our work together.
14. Ending the work
I may end our work at any time if you are abusive, if you repeatedly fail to engage, if I believe you need clinical care instead of coaching, or if the working relationship isn't functioning. If I end it for reasons unrelated to your conduct, I will refund the portion not delivered. If I end it because of your conduct, no refund is due.
You may stop participating at any time. No refund is due.
15. Chargebacks
If you have a problem, contact me first at [email protected]. Filing a payment dispute without contacting me, for services that were delivered as described, is a breach of these terms, and I may recover the disputed amount and any associated fees.
16. Governing law and disputes
These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Florida, and we each consent to that jurisdiction.
Before filing anything, we agree to try in good faith to resolve the matter directly for 30 days.
17. Miscellaneous
These terms, together with the Privacy Policy, are the entire agreement between us and replace anything said beforehand. If any provision is found unenforceable, the rest stays in force. My not enforcing something isn't a waiver of it. You may not transfer this agreement to anyone else.
18. Changes
I may update these terms. The version in force for your purchase is the one posted when you bought. Changes don't apply retroactively to a program you've already paid for.